FAQs - Frequently asked questions
Hello,
do you have any questions?
Then you are in the right place! Here we answer the most frequently asked questions about 8greenbottles, natural wines, orders and shipping.
General
What is 8greenbottles?
8greenbottles is a wine store for the very best natural wines. We source our wines from small family-run wineries and winemakers who are shaking up the scene!
Which winemakers do you represent?
The selection of winemakers is particularly important to us. All our winemakers attach great importance to a gentle treatment of nature and minimalism in the cellar. We represent the best natural winegrowers from Germany and Austria, namely: Andi Weigand, 2Naturkinder, Eschenhof-Holzer, Gut OggauMichael Gindl, Brand Bros, Claus Preisinger, Weingut Pittnauer, Judith Beck, Glücksjäger, Marto Wines, Max sein Wein, Bianka & Daniel Schmitt, rennersistas, Michaela Riedmüller, Michael Wenzel, Philip Lardot, JOiSEPH, Malinga Wines, Vin de LaGamba, Shadowfolk Vineyards, Glow Glow, Piri Naturel, Winery Werlitsch, Nibiru, Winery Isegrim, Winery Weninger, Christopher Barth, Max Dexheimer, Christina Wines, Kleines Gut, Weingut zum Pranger, Matassa, Catherina Stabentheiner, Katrin Lautner. Here you can find all our winemakers.
What is Natural Wine?
These 6 criteria must be present for a wine to be a natural wine:
- Organic or biodynamic cultivation
- Manual harvest
- Spontaneous fermentation
- No or only minimal filtration
- No use of fining agent
- No or only minimal addition of sulfur
You can find out more about what makes natural wine natural and how it differs from conventional wine in this blog post. Here we explain what orange wines are. Tips for the best natural wines for beginners can be found here.
Do you also sell vouchers and gifts?
Yes of course! You can find a voucher and gifts here.
Account and order
Where can I change my details such as email, address etc.?
In your account overview you can view your recent orders, manage your shipping and billing address and edit your password and account details.
Is there a minimum order value?
No, there is no minimum order value.
Orders within Germany are shipped free of shipping costs from €75.
Order to Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Hungary will be shipped free of charge from €150.
Orders to Denmark, France, Italy, Croatia, Romania, Portugal, Slovenia, Spain are shipped free of charge from €200.
Orders to Bulgaria, Estonia, Ireland, Latvia, Lithuania, Sweden, Slovak Republic, Greece are shipped free of charge from €250.
Payment and shipping
What are the payment options?
You can pay at 8greenbottles with Paypal, credit card, Apple Pay and on account.
How do the wines get to me?
Within Berlin we deliver new with the bicycle courier collective CROW. 🚴♀️
Otherwise we deliver with DHL.
Do you offer express shipping as well?
Yes, we have express shipping for Berlin. We offer same-day express shipping within Berlin for orders placed before 3pm. Orders after 15 will be delivered next-day. Of course everything always with bike courier. 🚴♀️
Which countries do you ship to?
We deliver to Germany, Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Hungary, Denmark, France, Italy, Croatia, Romania, Portugal, Slovenia, Spain, Bulgaria, Estonia, Ireland, Latvia, Lithuania, Sweden, Slovak Republic, Greece
What are the delivery costs?
Feedback and contact
Do you have a newsletter?
Yes! We send out our Natty News Newsletter about 1 time per week. No spam! Only interesting wine news. 😉 Here you can subscribe. You can also unsubscribe at any time. You will find the link at the bottom of each newsletter.
What if I don't like a wine?
Of course, this is always a pity. In this case, please contact hello@8greenbottles.com.
How can I contact 8greenbottles ?
Best by email to hello@8greenbottles.com!